Hino South Africa has established a partnership with Standard Bank Fleet Management to provide comprehensive, price-competitive, and cost-effective service and maintenance plans for its truck customers.
The two partners have been developing their relationship since 2018 and the results are the new programmes now being offered to buyers of new Hino trucks.
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Terms & Conditions: Information is subject to change. Actual models may differ from images shown. E&OE.
A number of running changes are taking place in the Hino 500-Series range between August and the end of the year.
Two of the changes are regulatory and involve the fitment of a speed limiter and anti-skid brakes (ABS) while there are related product changes relating to the engines.
The speed limiters will permit a maximum speed of 80km/h for all trucks with a GVM exceeding 9 000kg and all Hino 500-Series trucks will comply. The speed limiters will only be fitted in production from November, but the ABS is already being installed on the assembly line in Prospecton.
Common rail fuel injection has to be installed on the J08E engine to permit the fitment of the speed limiter, which means emission compliance moves from euro2 to euro 3, with improved power output. For example, the engine fitted to the 1017 model currently puts out 121kW of power and 496N.m of torque. These figures move up to 129kW and 500N.m in the renamed 1018 model. The installation in the 1324 tipper and freight carrier models is rated currently at 170kW and 710N.m and moves up to 184kW and 739N.m in the renamed 1326 models.
Changes to the engine – euro2 to euro3 – and the fitment of a speed limiter to the 1322 four-wheel drive model will only take place in March 2017. ABS is not a required for this model. AT the same time a single wheel rear axle will be introduced, which improves off road handling capabilities and makes for more efficient operation in sandy conditions. The single wheel fitment will also have a benefit in terms of improved fuel consumption.
Hino, the leading Japanese truck manufacturer and the first one from that country to enter the gruelling Dakar Rally, way back in 1991, registered its 25th consecutive finish in the 2016 edition of this gruelling, annual cross-country race which ended in Rosario, Argentina, on January 16.
The Hinos finished 13th (Teruhito Sugawara and Hiroyuki Sugiura) and 31st (Yoshimasa Sugawara and Takahashi Mitsugo) out of 41 trucks which completed the route of 9 217km. A total of 56 trucks had entered this year’s two-week-long event which started in Buenos Aires on January 3.
This was the 25th time that Hino had participated in the annual Dakar rally-raid and Hino was once more the only Japanese truck manufacturer to tackle this epic event.
Hino Team Sugawara once again had a 100% finishing record with its two all-wheel drive Hino 500-Series trucks. The factory supported Hino trucks have finished the gruelling event each time they have entered
The team also scored a 1-2 in the Dakar Challenge for trucks with engines of less than 10 litres capacity, making it seven consecutive class wins and the third year in a row with them being first and second in the class. This was the 16th time Hino has won this engine capacity award in the 17 times it has been contested since 1996.
Hino, DAF, Kamaz, Scania, Liaz and Mercedes-Benz were the only six makes with a 100% finishing record in this year’s race out of a field that also included MAN, Iveco, Tatra, Ginaf, Renault and Maz trucks.
This was the eighth time that the Dakar has been staged in South America after previously being run in Africa until it had to be cancelled in 2008 due to fear of terrorist attacks on the competitors.
“We are pleased and proud at yet another display of outstanding reliability and durability by these two Hino trucks in the toughest regular test for this type of vehicle in open competition in the world,” commented the Vice President of Hino South Africa, Ernie Trautmann.
“The two, four-wheel drive Hino 500-Series trucks entered by Hino Team Sugawara were once again the only representatives from the Japanese truck industry to participate in this two-week marathon across some of the world’s most desolate regions. The strong performance also served to underline Hino’s competitive spirit and technological resource,” he added.
What makes the Dakar Rally a David and Goliath contest in the truck category is the fact that the Hino uses production-based six-cylinder intercooled turbocharged engines of less than 10-litres, while most of its rivals are in the “monster” category with much larger capacity engines developed specifically for this annual race.
The Chairman of Hino Motors Limited, Masakazu Ichikawa, who was at the finish of the Dakar to welcome the two, triumphant crews said: “I’d like to acknowledge the team for delivering a solid performance this year again. I get the feeling that Teruhito (Sugawara) can climb even higher in the rankings, but in any case I am very grateful to the entire team and for all the support we have received from other people. Twenty-five years of racing in the Dakar is quite a long history when you think about it. I’m amazed at how Yoshimasa Sugawara and his team have come together to achieve these excellent results over so many years.”
Both trucks were fitted with the Hino 9-litre common rail A09C-T1 turbo-intercooled engines which developed 630 horsepower and 2 255N.m of torque. The only problems encountered by the two trucks were some minor weld cracks which were easily repaired.
This year’s route started in Buenos Aires, Argentina, and went into Bolivia before the finish in Rosario. It included 13 timed special stages, some of which were far longer than usual and there was a marathon stage over two days when no outside assistance in servicing the trucks was permitted. There was a significant amount of high altitude running, often above 3 000m, which was taxing on the crews and power sapping for the vehicles.
This year Hino continued its long association with Team Sugawara, which is headed up by Yoshimasa Sugawara, who has entered the Dakar Rally 33 times consecutively – a record. He is the only Japanese to have competed in this epic race on a motorcycle and quad as well as in a car and truck.
Now 73 years of age he holds the record for the most consecutive finishes in the Dakar Rally at 25. His son, Teruhito, contested the Dakar Rally for the 18th time in this year’s race and this was only the fifth time he has finished outside the top 10.
Interestingly the second Dakar in which Hino participated finished in Cape Town after starting in Paris, with the Japanese trucks in 4th, 5th, 6th and 10th positions. The big breakthrough came in 1994 with a second position overall. This achievement was repeated in 1995, 1997, 1998, 2001 and 2005.
The most successful year for Hino was 1997 when it became the first and until 2011 the only maker to take the first three places overall in the truck category when the route went from Dakar to Agades and back to Dakar.
Hino has embarked on an ambitious strategy to become the No. 1 truck brand in South Africa by 2020. The bold plan was spelled out at a recent media briefing and new model launch at the Gerotek test track, west of Pretoria, by Ernie Trautmann, the Vice President of Hino SA. At present Hino is the No. 3 brand in SA behind Mercedes-Benz and Isuzu.
Trautmann was backed up by internationally acclaimed management philosopher M.K.Angajan, who came to SA from India 10 years ago and is now based in KwaZulu-Natal. Angajan gave an absorbing presentation of the value systems he believes are required for success in a project such as Hino’s Vision 2020.
Meanwhile Trautmann said Hino sales had jumped 17.6% in the first half of 2015 from 1 653 units in the first half of 2014 to 1 944 units between January and June this year. He did caution though that a major reason for the lower sales a year ago was the fact that the move to the new factory in Prospecton, near Durban, at the beginning of 2014 had resulted in a stock shortage as the plant built up to the required production levels.
The new factory is now running smoothly and has a single shift capacity of 5 000 units a year.
Trautmann says he is confident of selling about 2 200 units in the second half of 2015 to lift the annual sales total to more than 4 000 units for the first time.
Hino SA is currently in the 9th position among countries outside Japan in terms of sales after the first six months of 2015, with the countries ahead of the SA operation being Indonesia, Thailand, the United States, Vietnam, Taiwan, Malaysia, Australia and Ecuador.
The Hino senior executive said that the company’s forecast for the overall SA truck and bus market in 2015 is that it will be in the region of 31 000 units, which is slightly below the 2014 figure.
Although overall sales in the second half of the year are projected to be better than the first six months it is expected there will be a stock build up towards the end of the year which will increase competition in an already tough market.
He explained that the electricity shortage was a major challenge for the truck industry. It is having a negative effect on bodybuilders, while the Hino plant management has to balance the energy situation very carefully.
Trautmann said that he and his team are laying great store by the arrival of new models between now and 2020 to boost sales; first arrival will be a new 500 Series and then a new 700 Series will be introduced. The Hino Vice President explained that Hino Motors Japan was making special efforts to ensure the new 700 Series will be even more competitive in the local Extra Heavy segment than the current model.
A recent local evaluation of the long distance transport situation in SA by Yoshihiko Watanabe, the 700 series Chief Engineer from Hino Japan had included driving from Johannesburg to Durban, stopping at all the truck stops as well as monitoring all the Extra Heavy trucks coming from the front, where the total was 1 221 trucks in the six-hour drive!
Hino is expecting to sell more than 500 Extra Heavy trucks in the 2015 calendar year and then plans to grow the annual total by an incremental 100 units a year until the arrival of the new 700 Series model which will provide added impetus to sales in this important segment.
Trautmann explained at the media briefing that Hino SA was not going to get involved in the local coach market despite the fact that Hino is a leading supplier of luxury buses in the Japanese domestic market.
“The local bus market is comparatively small and does not warrant the significant investment to assemble and sell Hino buses here. However, Hino is a major player in the conversion of truck chassis to buses and last year we sold about 800 of these units, mainly of the commuter type,” added Trautmann.
Besides new products there are other projects which will contribute to Hino’s sales growth. One of these is the future appointment of a dedicated person to handle Hino truck financing at Toyota Financial Services. This facility is proving very popular and already accounts for 20% of Hino sales through the dealers. This financial services tie-up will also facilitate buy-backs which will boost sales further.
Hino SA is looking at establishing a Hino used tuck operation in conjunction with the dealers within the next 2-3 years, but one problem, says Trautmann, is getting used Hino stock, because fleet operators often sell these units themselves instead of trading them in.
Vision 2020 requires major focus on further strengthening the dealers. Currently there are 65 dealers of which 21 are exclusive truck dealers while the others also offer Toyota passenger cars and LCVs. Fifty-one of the Hino dealers are 3S (Sales Service and Spare parts) dealers and the other 13 are 2S (Service and Spare parts) facilities.
Hino SA is already the overall leader in the latest Scott Byers Comparative Customer Experience research as well as being No. 1 in Parts, No. 2 in Service and No. 2 in Sales. The target now is for Hino to consistently score more than 96.5% in all three sectors as well as being No.1 in all sectors too, while retaining the leading overall position.
Hino SA also came out with the second highest rating from its dealer network in the latest National Automobile Dealers’ Association (NADA) truck dealer satisfaction survey. For this Hino received the “Most Improved” award in the commercial vehicle category and it was a marked improvement over the situation a few years ago.
A major driver in Vision 2020 is the Hino Total Support programme which was launched in SA last year. This consists of having the right fit products, top line after sales back-up and a focus on customer-oriented activities.
One of the latter initiatives will be a national customer day at Gerotek in September where all three ranges in the Hino line-up will be exposed to the customers. Six similar Hino Experience events will be staged for the national dealer network at the same venue in August.
Hino Total Support has resulted in a restructuring of the Hino staff at the head office in Sandton as well as at the regional offices while a major effort is under way to further improve parts supply, which is already running at an average of 96% availability over the past six months. Parts pricing competiveness is being improved too and the prices of a number of strategic parts have been repositioned and this programme is already bearing fruit.
The roadside assistance programme has been improved with closer ties between Hino SA and the dealers while a guarantee by Hino SA that it will pay for the services rendered if the driver of the vehicle is unable to sort out payment.
“Welcome To” and “Welcome Back” Sales programmes have been instituted with dealers and so far 360 new buyers of Hino trucks and 46 customers who have not bought a Hino in the past five years have been involved in this project.
There is also a “Bring it Back” Service Centre programme whereby Hino SA will pay for the Certificate of Fitness test and the dealer will provide a quote to fix any shortcomings and the refund will apply even if the customer decides not to use the dealer for the repair work.
“We realise that our Vision 2020 is a huge challenge, but we believe the programmes in place and new ones we are developing will ensure we reach our objective in the five-year time span,” concluded Ernie Trautmann.
Hino SA has added five more derivatives to its already comprehensive range of 300-Series medium commercial vehicles as a response to customer requirements. The range has now grown from 8 to 13 variants, providing an extremely comprehensive product line-up in the local MCV market.
“The Hino 300 and its Toyota Dyna predecessors have been among the most popular ranges of MCVs locally since the arrival of Dyna in South Africa in 1965,” explained Ernie Trautmann, the Vice President of Hino SA.
“However, over the decades there has been growing sophistication in this market, resulting in the demand for more derivatives to cater for specific customer needs. Recently these requirements have included an increasing number of requests for more models with automatic transmission and crew cab bodies which were first introduced on the new Hino 300 range when it was launched here in 2013.
“Our latest range realignment takes these changing requirements into account, with four models now offered with automatic transmission and three with crew cabs.”
Two more models – the 614 and 714 SWB – are now offered with Hino’s six-speed A860E fully automatic transmission which is already fitted to the Hino 300 815 automatic models and has the fifth and sixth gears as overdrive ratios for improved fuel economy.
Automatic transmission is important in cutting driver fatigue while also reducing maintenance costs as there are no more replacements of clutch components.
In addition, a crew cab is introduced on 714 and 915 manual transmission variants, while the wheelbase of the 815 automatic transmission model has had its wheelbase shortened in reaction to feedback from customers and Hino dealers.
The Hino 300 range now offers an ideal transport solution for urban, inter-city and regional deliveries with an approximate body and payload allowance of between 3 390 – 5 950kg.
The Hino 300 was designed with the driver very much in mind. Large door opening with big footsteps make entry and egress easy, while the cab is spacious, with plenty of headroom, legroom and in-cab storage. The driver’s seat is fitted on an inclined rail and is adjustable to accommodate people between 147cm and 203cm in height.
The dashboard has easily legible dials with a multi-function display, while all the hand controls have been ergonomically designed for convenience and ease of use.
Creature comforts for the occupants include standard fitment of air conditioning, an audio system and electric windows, while a foldable gear lever enhances freedom of movement around the cab when the truck is stationary.
There is also air conditioning and additional bottle holders in the rear section of the crew cab which can accommodate four occupants.
Safety and security also had a high priority in the design of the Hino 300 and safety features include anti-skid ABS brakes, seat belt pre-tensioners, side impact beams and driver and passenger air bags. There is a seatbelt warning light and buzzer to ensure the seatbelts are used. A large windscreen, large side windows and narrow “A” posts ensure excellent visibility for the driver.
A transponder key-operated ignition and central locking system is an important standard security feature as is microdot vehicle identification.
All the Hino 300 models are powered by the four-litre N04C Hino four-cylinder turbo intercooled diesel engine in varying stages of tune which provides outputs of either 100kW of power and 392N.m of torque or 110kW of power and 420N.m of torque.
The engine is mated to either a Hino M550 five-speed or MYY6S six-speed manual transmission or the six-speed A860E automatic transmission.
Drive to the rear wheels goes through a full floating single reduction hypoid rear axle with ratios to provide optimum performance and fuel economy for each model.
Hino’s long history of quality, durability and reliability in the South African truck market is well known for providing customers with peace of mind while the trucks are further backed by a raft of value-added Hino-Care services, including an unlimited kilometre/24-month warranty, 20 000km service intervals (dependent on operating conditions), towing assistance and 24-hour roadside assistance while financial packages as well as maintenance and service plans can be tailor-made to suit customer or operational requirements. An impressive resale value attributed to the Hino brand is also a testament of its promise to providing the reliability one would expect from this brand.
Importantly, Hino has one of the largest footprints of any commercial vehicle brand in SA with 65 dealers countrywide, 21 of them exclusive truck dealers. In addition Hino continues to fare very well in the regular Scott Byers Comparative Customer Satisfaction surveys which measure a brand’s performance in the key areas of sales, parts and service. In fact Hino has maintained the overall number one position over the last three quarters since October 2014.
“We are very pleased that the new additions to the Hino 300 range will make us even more competitive in the keenly-contested medium commercial vehicle market in South Africa and the enlarged range emphasise the importance we place on customer and dealer feedback while our customers continue to benefit from our strategy of continuous improvement,” commented Ernie Trautmann.
The Hino SA marketing and technical team, backed up by dealer personnel, reported a great deal of interest in the six Hino trucks and luxury 34-seater bus based on a Hino 500-Series chassis which were displayed at the recent Nampo Harvest Day agricultural show.
Hino is a long-time exhibitor at this internationally renowned, four-day trade show which once again attracted more than 500 exhibitors that included most of the truck and light commercial brands in SA.
“Generally the visitors to our stand knew what they were looking for and it was interesting to note that the current tough economic conditions are making many potential buyers focus on the established brands with the promise of products that provide quality, durability and reliability and have extensive after sales back-up from a nationwide dealer network,” commented Leslie Long, the Senior Manager – Product and Demand Planning at Hino SA.
“Hino has been a regular exhibitor at the Nampo Show and our products are well accepted in the farming sector while our 64 dealers ensure the brand is well represented throughout SA and the neighbouring countries,” added Long.
The attention-grabber on the Hino stand this year was a four-wheel drive Hino 1322 fitted with a Thor borehole drilling machine. Other trucks on show were: the flagship Hino 700-Series 2848 truck-tractor fitted with an aero kit, a 500-Series 3541 with a concrete mixer for the construction industry, a Hino 500-Series 1626 with a livestock rail body, which was sold at the show, and two 300-Series trucks, an 815 with a standard dropside body and a 915 with a cattle rail body.
In addition Hino SA displayed a luxury bus built on a 500-Series chassis by Busmark. This 34-seater bus, with a raised floor and air-conditioning, had a luxury specification for long distance touring and was a good example of the wide range of buses that Hino and Busmark offer in SA.
An important new model has been added to Hino SA’s popular 500-Series range of trucks in the form of the 6×2, long-wheelbase 2626 freight carrier, which has an excellent payload capability, a fuel-efficient powertrain and Hino’s highly competitive lifetime costs. (The 2626 model code refers to a 260 hp engine and a GVM of 26 tons).
The introduction of this model extends the 500-Series range to eight models, including a tipper and a four-wheel drive model as well as various freight carriers.
“The 6×2 freight carrier market has exhibited significant growth over the past five years, rising from about 250 units a year to more than 500, so it is important for Hino to have a model to suit this growing demand,” said Hino SA vice president Ernie Trautmann.
“Previously we had only the shorter wheelbase 1626 and 1726 models with a tag axle to offer in the 6×2 market. Chassis were extended or shortened where required for the specific load type. Now the new longer wheelbase 2626 derivative offers a significant improvement of 2000kg in payload.”
The Hino 500-Series 2626 has a very high specification level and for many applications it can be considered as a worthy alternative to a more expensive extra-heavy category truck.
It has a full floating cab, dual air Hendrickson suspension for the two rear axles while anti-skid ABS brakes, side impact beams in the doors and standard seatbelts contribute to driver safety. There are two fuel tanks, each of 200-litres capacity for an excellent range between fill ups.
Air-conditioning is standard on the Hino 2626, as is a radio/CD player while other features which make for driver comfort include the multi-adjustable seat, a steering column that is adjustable for rake and reach as well as a suspended pedal assembly which can be adjusted to the optimal pedal height for each driver. The cab has electric tilt.
The power unit is the new Hino J08E model which is a direct injection, common rail, turbocharged six-cylinder engine of 7,7-litre capacity, which complies with Euro IV regulations. It produces 184kW@2 500r/min together with 739N.m of torque at 1 500r/min.
It drives through an Eaton nine-speed transmission.
Wheelbase of the 2626 is 5 850mm with a further 1 300mm between the centres of the two back axles. This allows for the fitment of wide range of bodies and is linked to a body and payload allowance of 17 780kg. Fitment of a maximum length body, which provides an internal length of 9.9 metres, will allow the transport of 18 lighter weight standard pallets.
There is a lift axle option for improved fuel economy and less tyre wear on the rearmost axle.
Maximum GVM is 26 000kg and the GCM takes the load capability up to 32 000kg.
“We are already receiving serious inquiries about the new model from operators and are pleased we have been able to fill this gap in our 500-Series line-up,” concluded Trautmann.